FAQ
Frequently Asked Questions
About The Product
What is the Snuggle Heartbeat Bear? It's a soft, cuddly bear with a realistic heartbeat mechanism that mimics a mother dog's heartbeat. It helps calm anxious puppies by making them feel like they're sleeping next to their mom or littermates.
How does it work? Puppies are hardwired from birth to recognize a rhythmic heartbeat as "safety." When your puppy is separated from their mother, the bear's heartbeat provides that familiar comfort, reducing anxiety and helping them settle quickly.
Is it safe for my puppy? Yes! It's 100% vet-recommended and drug-free. The heartbeat mechanism is securely enclosed in a protected pouch that puppies can't access. Made with pet-safe, non-toxic materials.
What age puppy is this for? Perfect for puppies 6 weeks to 6 months old. It's most effective during the critical early weeks when separation anxiety is strongest, but works great for any anxious dog adjusting to a new home.
Using The Bear
How long does the heartbeat last? The heartbeat runs for 8 hours on a single activation - perfect for a full night's sleep. It automatically shuts off after 8 hours to preserve battery life.
Does it need batteries? Yes, it uses 2 AAA batteries (included). Batteries typically last 2-3 weeks with nightly use.
Can I wash it? Yes! Remove the heartbeat mechanism and heat pack, then machine wash cold on gentle cycle. Air dry only.
Where should I put it? Place it in your puppy's crate or bed before sleep time. Let them sniff and investigate it first. Most puppies naturally curl up against it within minutes.
Should I leave it with my puppy all day? We recommend using it primarily for crate time and sleep. This helps your puppy associate it with calm, rest time rather than play time, and prevents it from getting destroyed.
Results & Expectations
How quickly will I see results? Most pet parents report a significant difference the first night - puppies typically settle within 5-10 minutes instead of screaming for hours. By night 3-5, most puppies are sleeping through the night.
What if my puppy tries to chew it? The bear is designed as a calming companion, not a chew toy. Supervise initial use and only provide it during crate/sleep time. The durable construction withstands normal cuddling, but no toy is indestructible against aggressive chewing.
Will my puppy become dependent on it? No. The bear is a transitional comfort tool. Most puppies naturally outgrow the need for it within 2-4 months as they adjust to their new home and build confidence.
Does it work for rescue dogs or older dogs? Yes! While designed for puppies, many pet parents report success with newly adopted rescue dogs or adult dogs experiencing anxiety from life changes (moving, new baby, etc.).
Ordering & Guarantee
How much does it cost? $44.95 for the complete Snuggle Heartbeat Bear with heartbeat mechanism, batteries, and reusable heat pack included.
Do you offer bundles? Yes! Check out our "Sleep Rescue Kit" and "New Puppy Welcome Kit" for savings on everything you need for a smooth transition.
What's your shipping policy? Free shipping on all US orders. Standard delivery is 5-7 business days. Overnight and 2-day shipping available at checkout.
What if it doesn't work for my puppy? We offer a 60-day "Peaceful Nights" money-back guarantee. If you're not completely satisfied, return it for a full refund - no questions asked. You have nothing to lose except sleepless nights.
How do I return it? Email hello@yourdomain.com with your order number. We'll send you a prepaid return label. Refunds are processed within 3-5 business days of receiving your return.
Still Have Questions?
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We're pet parents too - we get it, and we're here to help!